Returns & Exchanges
At JAPAN PLAZA UK, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return your items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization code.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and seals are intact to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized local courier point or post office.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or dispatch your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing