Frequently Asked Questions
Everything you need to know about shopping with Japan Plaza UK
Where are your products sourced from?
All our products are 100% authentic and sourced directly from reputable suppliers and manufacturers in Japan to ensure the highest quality for our UK customers.
How long does shipping take within the UK?
Standard delivery typically takes 2-4 business days. We also offer an express shipping option which arrives within 1-2 business days after dispatch.
Will I have to pay import duties or customs fees?
No, because we ship directly from our UK-based warehouse, the price you see at checkout is final. There are no hidden customs charges or import duties for UK deliveries.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are the food and cosmetic products within their expiry dates?
Yes, we monitor our inventory strictly. All perishable items and cosmetics are guaranteed to have a valid shelf life, and we follow UK labeling regulations for all imported goods.